We understand the importance of always being available to customers. Your Moneypenny PA will look after calls with the same level of dedication as you and your team - allowing you all to get on with what you do best.Get your quote >
Hayley, Moneypenny PA.
Your UK-based, hand-picked PA is on hand to take calls whenever you need, sending calls & messages back to you and your team
The right PA matched with you to suit your needs
After all, they're going to be a key part of your business
Calls answered in your company name
Look professional at all times, even if you're operating your business on your mobile
View all your calls & messages
Stay informed with a full online call & message log for you and your staff
Let us book your appointments
With your diary to hand, we're happy to book appointments directly into your calendar
Handy tech tools to help you punch above your weight
Get through to more customers by showing your business number even when calling from your mobile
Be open around
We can be here for you 24/7 if needed, so you're also capturing new enquiries while you sleep
Flexible support as and when you need it
Switch our support on and off easily for a better work-life balance
Calls transferred to you wherever you are working
Never miss a new enquiry or key customer call - and when you're unavailable we'll send any messages immediately
We take the time to select the right PA for your business. The Welcome Call is your opportunity to brief us on your business, and how you would like your calls to be answered.
You control which calls we answer - choose to send only unanswered, engaged or all calls to us. You can change this at any time.
Depending on who the call is for (you or a colleague) it is either transferred through or sent as a message immediately by text or email.
Moneypenny PAs really are the best in the land. Employed for their can-do attitude, you'd be happy to employ any one of them yourself. Under normal circumstances you'd find them in our award-winning HQ, however some are still homeworking (with all the necessary data and security arrangements in place) to keep everyone safe.
For the time being, some of our team members are still homeworking. While this isn't affecting our service or team camaraderie in any way, we're all very much looking forward to the day we can return to the office and catch up with one another in person!
This isn't a problem whatsoever - your Moneypenny PA will have a diary with all your colleagues' names and numbers to hand. Call handling instructions can be tailored differently for each employee; whether that's transferring calls to landlines or mobiles, or sending messages immediately via email or SMS.
You are given a divert number that is unique to you. Any calls received on that line will make your screen pop up here at Moneypenny and the call will be answered in your company name.
This is up to you - you control the divert facility on your telephone line via your phone's keypad. You can choose to send all calls to us, or just the ones when your line is engaged or unanswered.
Your call is passed to one of their three teammates. Each one has all your information in front of them prior to answering the call. All Moneypenny PAs work in small groups of four to ensure continuity of service.
All of our smaller Telephone Answering schemes have a minimum contract length of three months. Thereafter, we require one month’s notice to close your account from the date of your next invoice.
Your Moneypenny PA has a log immediately to hand. You also have, via your online portal and app, access to a real-time updated log of all calls and messages from the past three months.
From 6.00pm until 8.30am the next morning, your calls will divert to our voicemail system, where your Moneypenny PA will have recorded a personalised greeting message for you. For support outside of these hours, talk to us about our evening, weekend and 24/7 solutions.
Moneypenny has added huge value to our business.
With 24-hour cover, we never miss a call.
Moneypenny transforms the way practices deal with their calls.
Moneypenny relieves the pressure on our in-house team.
You could be briefing your Moneypenny PA today. Call 0333 202 1005.
Solutions for small & large businesses
24/7 provision available
Tech-enabled for remote working
20 years' experience