VIRTUAL RECEPTIONIST SERVICE
Your Moneypenny PA cares as much about your business as you do
We understand the importance of always being available to customers. Your Moneypenny PA will look after calls with the same level of dedication as you and your remote working team - allowing you all to get on with what you do best.Get your quote >
Hayley, Moneypenny PA.
Capture every opportunity in the most cost-effective way possible
Enjoy all the benefits of your own dedicated PA with the award-winning Virtual Receptionist Service from Moneypenny. We take the time to understand your business and your needs. Working from our UK head office, your Moneypenny PA is a real person who acts as an extension of your in-house team, capturing your calls and relaying key information back to you immediately.
The right PA matched with you to suit your needs
After all, they're going to be a key part of your business
Calls answered in your company name
Look professional at all times, even if you're operating your business on your mobile
View all your calls & messages
Stay informed with a full online call & message log for you and your staff
Let us book your appointments
With your diary to hand, we're happy to book appointments directly into your calendar
Handy tech tools to help you punch above your weight
Get through to more customers by showing your business number even when calling from your mobile
Be open around
We can be here for you 24/7 if needed, so you're also capturing new enquiries while you sleep
Flexible support as and when you need it
Switch our support on and off easily for a better work-life balance during lockdown and beyond
Calls transferred to you wherever you are working
Never miss a new enquiry or key customer call - and when you're unavailable we'll send any messages immediately
How Moneypenny's Virtual Receptionist Service works
Meet your Moneypenny PA
We take the time to select the right PA for your business. The Welcome Call is your opportunity to brief us on your business, and how you would like your calls to be answered.
Divert your calls
You control which calls we answer - choose to send only unanswered, engaged or all calls to us. You can change this at any time.
Impress your callers
Depending on who the call is for (you or a colleague) it is either transferred through or sent as a message immediately by text or email.
Your specially selected PA works with you
Moneypenny PAs really are the best in the land. Employed for their can-do attitude, you'd be happy to employ any one of them yourself. Under any other circumstances you'd find them working award-winning HQ however, like you, they've all now transitioned to homeworking (with all the necessary data and security arrangements in place) to keep everyone safe.
Clever technology to help you run your business remotely
Moneypenny app FREE
- Keep in touch with your PA from your mobile
- Update your 'status' to tailor how your PA manages your calls
- Check your call and message log
- Have calls transferred to you free
- Record calls for future reference
- View transcribed voicemails
Moneypenny portal FREE
- Access every call & message sent to you and your team
- Update your 'status' and those of your staff as well
- Identify your busiest times and days of the week
- View a UK heat map of where your callers are based
- Download your invoices
- Change any company details your PA refers to in real time
Microsoft Teams integration FREE
- Link your Microsoft Teams' status with Moneypenny and we'll know to only transfer calls when you're free to take them
- Avoid the interruption of receiving a call on your mobile or landline when you're on a Teams call
- Be confident we're always sharing real-time information with your callers
Where is my Moneypenny Receptionist based given the current social restrictions in place?
For the time being, our team has transitioned to 100% homeworking. Whilst this isn't affecting our service or team camaraderie in any way, we're all very much looking forward to the day we can return to the office and catch up with one another in person!
How will my Moneypenny Receptionist deal with members of my team working remotely?
This isn't a problem whatsoever - your Moneypenny Receptionist will have a diary with all your colleagues' names and numbers to hand. Call handling instructions can be tailored differently for each employee; whether that's transferring calls to landlines or mobiles, or sending messages immediately via email or SMS.
How does Moneypenny know who the call is for?
You are given a divert number that is unique to you. Any calls received on that line will make your screen pop up here at Moneypenny and the call will be answered in your company name.
Are all my calls answered by Moneypenny?
This is up to you â€“ you control the divert facility on your telephone line via your phone's keypad. You can choose to send all calls to us, or just the ones when your line is engaged or unanswered.
What happens if my Moneypenny PA is on the phone when one of my calls comes in?
Your call is passed to one of their three teammates. Each one has all your information in front of them prior to answering the call. All Moneypenny PAs work in small groups of four to ensure continuity of service.
Are there any long-term contracts?
No â€“ we know you don't want to be tied into a long-term contract. After the one week trial there is a three month minimum contract. Thereafter, we require one month's notice to close your account from the date of your next invoice.
Does Moneypenny keep a log of my past messages?
Your Moneypenny PA has a log immediately to hand. You also have, via your online portal and app, access to a real-time updated log of all calls and messages from the past three months.
What happens out of hours?
From 6.00pm until 8.30am the next morning, your calls will divert to our voicemail system, where your Moneypenny PA will have recorded a personalised greeting message for you. For support outside of these hours, talk to us about our evening, weekend and 24/7 solutions.
What our clients say
Moneypenny has added huge value to our business.
With 24-hour cover, we never miss a call.
Moneypenny transforms the way practices deal with their calls.
Moneypenny relieves the pressure on our in-house team.
Get your virtual receptionist service quote today and have 7 days free
You could be briefing your Moneypenny PA today. Call 0333 202 1005.
Solutions for small & large businesses
24/7 provision available
Tech-enabled for remote working
20 years' experience